Customer Service FASTER & CLEAR Contact us: 01924 40 83 40 or 07913 99 56 23 The most effective (fast, clear, friendly and sensibly) customer service you will have from us Track an order: Simply give us a call if any problems ( you will hold us in a second) Return policy: One-off is not available to return, following and entitled as a creative goods All individual garments are only one, therefore, we need to speak with you the first before purchase our goods Other products are all 100% positive to full return and refunds When garments are faulty and manufacturing mistake not by size When return the items: we are expecting with original packaging and its conditions ( Return postage will be on customer. If faulty items will pay by Studio YooA Ltd ) Our policy is let us be sensible and reasonable We aim to be fair to customer and us, Studio YooA Ltd We will follow all the regulation which law indicated BE SENSIBLE IS OUR POLICY
Return Policy If you've had faulty and manufacturing mistake on your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it. Unless faulty, this should be within 35 days of receiving your order of items. You can make your return our shop, 35 Market Street Heckmondwike West Yorkshire, WF16 0EU. If you return your item to the shop, and you'd like a refund but don't have your receipt, order confirmation or delivery note, you may exchange into our collection in the shop. If you return the item to us by any other method, we’ll refund the person who originally placed and paid for the order. We may will contact to you with your method given to us. If you return your order to our shop we’ll process your refund immediately. It can take up to 5 - 14 days for the bank to transfer the funds to you. For all other returns routes, it can take up to 14 days from your returning the item(s) to receiving your refund. Simply, if you are not happy with your purchase, please do contact to our phone: 01924 40 83 40 or visit our shop: 9 Oldfield Lane, Heckmondwike, WF16 0JH
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